Transparency
Our Policies
We believe in full transparency. All of our policies are published here and reviewed annually. If you have questions about any policy, please get in touch.
Child Protection & Safeguarding Policy
Our comprehensive safeguarding policy covering identification and response to abuse, neglect, and exploitation. Defines DSL roles, procedures, and training requirements.
Online Safety Policy
Policy specific to safeguarding within our online tutoring environment, covering platform controls, tutor responsibilities, and online harm recognition.
Session Recording Policy
How we record, store, access, and delete tutoring session recordings. All recordings are for safeguarding purposes only.
Complaints Procedure
Our two-stage process for raising and resolving formal complaints about service delivery, with clear timeframes and escalation routes.
Data Processing Agreement
GDPR-compliant agreement defining how student personal data is collected, processed, stored, and protected during our services.
Safer Recruitment Process
Our four-stage mandatory safeguarding recruitment process for all Tutor Associates, including DBS checks, references, and identity verification.
Service Agreement
The master contract between Ember Tutors and commissioning authorities for delivery of online tutoring services.
Tutor Associate Agreement
Contract establishing the terms, safeguarding obligations, and professional standards for our self-employed tutor associates.
Tutor Behaviour Policy
Standards of professional conduct for tutors covering session environment, communication, punctuality, and safeguarding expectations.