Transparency

Our Policies

We believe in full transparency. All of our policies are published here in full and reviewed annually. Each one opens as a PDF you are welcome to download and keep. If you have questions about any policy, please get in touch.

Child Protection and Safeguarding Policy

PDFHow we identify and respond to concerns about a young person’s safety and welfare, the role of our Designated Safeguarding Lead, and the referral routes we follow.

Online Safety Policy

PDFSafeguarding within our online sessions — platform controls, the responsibilities of teachers and mentors, and how online harm is recognised and reported.

Safeguarding Training Policy

PDFThe training every role must complete before working with young people, and the ongoing refresher requirements that keep it current.

Session Recording Policy

PDFWhy sessions may be recorded, who may access a recording and on what grounds, how long recordings are kept, and how they are deleted.

Domestic Abuse Policy

PDFHow we recognise and respond where a young person is living with domestic abuse, and our responsibilities to staff affected by it.

Safer Recruitment Process

PDFThe checks every teacher and mentor completes before engagement, including enhanced DBS with barred list checks, references and identity verification.

Quality of Education Policy

PDFOur curriculum framework, how sessions are delivered and assessed, and how we report progress to families and commissioners.

Student Behaviour and Relationships Policy

PDFHow we understand and respond to behaviour. Deliberately non-punitive — for this cohort, sanctions and exclusion have usually already been tried.

Access and Inclusion Policy

PDFHow we remove barriers to belonging. Adjustment is the default starting point, not an exception a young person has to qualify for.

Data Protection Policy

PDFHow we collect, use, store and protect personal data, the rights of the people whose data we hold, and how those rights are exercised.

Code of Conduct

PDFThe standards of professional behaviour expected of everyone working for Ember Learning, and the boundaries that protect young people and staff alike.

Teacher and Mentor Behaviour Policy

PDFProfessional conduct within sessions — the session environment, communication with young people and families, punctuality, and safeguarding expectations.

Disciplinary Policy

PDFHow concerns about conduct or capability are investigated and resolved, and the stages and safeguards that apply.

Whistleblowing Policy

PDFHow anyone can raise a serious concern about wrongdoing, in confidence, and the protections in place for those who do.

Equal Opportunities Policy

PDFOur commitment to fairness in how we recruit, engage and deliver, and how we meet our duties under the Equality Act 2010.

Health and Safety Policy

PDFHow we protect the health, safety and wellbeing of our staff and the young people we work with across our online provision.

Complaints Procedure

PDFHow to raise a complaint, what happens at each stage, the timescales we work to, and how to escalate if you are not satisfied.

Our commissioning agreements — including the Service Agreement and Data Processing Agreement — are contracts rather than policies, and are provided to commissioning authorities on request. Please get in touch and we will send them over.